Fox & Edwards Events
                                 Booking Terms and Conditions 

For the purpose of these terms and conditions, the customer / booker of tickets will be referred to as the Customer and Fox & Edwards Events Ltd will be referred to as FEE.

These terms and conditions are accepted by the Customer by way of making a payment / purchase to FEE.

Data Use
1.1 - FEE will use the data of the Customer in a limited way, in line with data protection legislation. Data shall be used solely in a purchase-linked context (for example, but not limited to, to send email reminders about an upcoming booking by the Customer or to ask the Customer their views post an experience with us).

1.2 FEE works with widely trusted third parties to store any data collected such as the Stripe payment system. 

1.3 Data is stored in such systems in as secure a database as possible. Systems are password-protected, individual users within FEE use user-specific logins and one-time-passcodes are used on some systems (such as the Stripe payment system).

1.4 FEE is registered with the Information Commissioner’s Office in line with UK Government regulation.

1.5 The Customer may decide to ‘sign-up’ or opt-in to communications from FEE about future events and activities that it operates. The Customer will be able to opt-out of this at any time by writing to FEE at foxandedwards@gmail.com. The Customer will only be included in such communications if they opt-in. 

Refunds
2.1 Refunds will not be made to bookings, vouchers or other sales after the Customer has made them.

Ticket Transfers
3.1 FEE will transfer bookings to other dates or times of events only if it is able without undue financial impact to FEE.

3.2 FEE may charge a transfer fee to the Customer solely at FEE’s discretion.

3.3 No transfers of date can be facilitated within seven days of a event date / session and no refund will be offered in the event that the Customer (or any other member of their booking party) is unable to attend this booking.

Gift Vouchers
4.1 All gift vouchers are issued and marketed to the Customer with a specific expiration date.

4.2 FEE is unable to extend the lifespan / validity of a voucher beyond the expiration date at the time of sale. 

4.3 Once the voucher expiration date has passed, any commitment in terms of delivery of product or experience by FEE to the Customer is null and void.

4.4 Vouchers cannot be refunded during their lifespan or once the expiration date is past.

Complaints
5.1 FEE considers any complaint with the utmost seriousness. In the event of a complaint being made, both directors of FEE will discuss the approach to be taken in response and any actions necessary. 

5.2 FEE is not obliged to offer refunds, future vouchers or any other recompense in the event of a complaint.

Late Arrivals
6.1 In the event of a late arrival by the Customer to a session, FEE will not be responsible for financial or experience loss if it is unable to accommodate the visitor at an alternative time or date.

Locomotive Changes
7.1 Occasionally, due to operational or other issues, a steam locomotive has to be exchanged for a heritage diesel locomotive. In these cases, FEE will endeavor to contact booked visitors. No refund will be offered in these circumstances.

Route Changes
8.1 On very rare occasions, it may be essential for FEE to alter the journey offered at short or no notice (in safety or other instances). In this case, FEE will access alone the new experience offered to visitors and be the sole determinant of if any refund or transfer should be given.