Fox & Edwards Events
                                 Booking Terms and Conditions 

For the purpose of these terms and conditions, the customer / booker of tickets will be referred to as the Customer and Fox & Edwards Events Ltd will be referred to as FEE.

These terms and conditions are accepted by the Customer by way of making a payment / purchase to FEE.

Data Use
1.1 - FEE will use the data of the Customer in a limited way, in line with data protection legislation. Data shall be used solely in a purchase-linked context (for example, but not limited to, to send email reminders about an upcoming booking by the Customer or to ask the Customer their views post an experience with us).

1.2 FEE works with widely trusted third parties to store any data collected such as the Stripe payment system. 

1.3 Data is stored in such systems in as secure a database as possible. Systems are password-protected, individual users within FEE use user-specific logins and one-time-passcodes are used on some systems (such as the Stripe payment system).

1.4 FEE is registered with the Information Commissioner’s Office in line with UK Government regulation.

1.5 The Customer may decide to ‘sign-up’ or opt-in to communications from FEE about future events and activities that it operates. The Customer will be able to opt-out of this at any time by writing to FEE at foxandedwards@gmail.com. The Customer will only be included in such communications if they opt-in. 

Refunds
2.1 Refunds are offered on specific date bookings up to seven days before a booked journey date. After this point, no refunds are offered.

2.2 Gift vouchers cannot be refunded, though can be transferred for the same financial value to another product if requested.

Ticket Transfers
3.1 Transfers are offered on specific date bookings up to seven days before a booked journey date. After this point, no transfers are offered or can be arranged.

3.2 The Customer accepts that FEE is not responsible for their ability or not to attend a specifically-booked date / time of journey. If the journey operates but the visitor cannot attend because of weather or other factors, FEE is not able to offer refunds or transfers.

Gift Vouchers
4.1 All gift vouchers are issued and marketed to the Customer with a specific expiration date.

4.2 Customers have the option to extend the validity of a gift voucher for a further 6 months from the original date of expiration.

4.2.1 A fee of £20.00 per voucher is payable to extend the expiration date.

4.2.2 Customer must contact FEE to arrange the voucher extension prior to original expiration date.

4.2.3 Only one extension per voucher is permissible. No further extensions will be offered.

4.3 Once the voucher expiration date has passed, any commitment in terms of delivery of product or experience by FEE to the Customer is null and void.

4.4 Vouchers cannot be refunded during their lifespan or once the expiration date is past.

4.5 Vouchers must be converted into a booking for a specific date and time of departure. Customers must be in receipt of a valid order reference generated by the system at the end of this process in order to travel. FEE cannot guarantee travel on a particular date/time in the event that this process has not been followed.

Complaints
5.1 FEE considers any complaint with the utmost seriousness. In the event of a complaint being made, senior management or directors of FEE will discuss the approach to be taken in response and any actions necessary. 

5.2 FEE is not obliged to offer refunds, future vouchers or any other recompense in the event of a complaint.

Late Arrivals
6.1 In the event of a late arrival by the Customer to a session, FEE will not be responsible for financial or experience loss. It is not possible to accommodate late attendees on a future train time or date.

Locomotive Changes
7.1 Occasionally, due to operational or other issues, a steam locomotive has to be exchanged for a heritage diesel locomotive. In these cases, FEE will endeavor to contact booked visitors. No refund will be offered in these circumstances.

Route Changes
8.1 On very rare occasions, it may be essential for FEE to alter the journey offered at short or no notice (in safety or other instances). No refund (partial or full) or ticket transfer will be offered.